If you’re having trouble logging into one of our Hub services, such as Knowledge Base, Video Training Library, or Idea Share, please make sure you’re signed into your Office Key. If you continue to experience issues, try the solutions below. If your problems continue, please reach out to Client Support Services at 888-700-9060.
To access Hub, your User Profile must include an email. Additionally, some resources require that you confirm your email.
Go to Utilities | User Profile.
To access Hub, your name in User Management must include a space, so the system can detect a first name and last name.
Go to Utilities | User Management.
To use Hub resources with Safari®, you must allow Cross-site tracking.
Note: Alternately, you can use Chrome™ or Edge®.